(Gerlof Bosveld, Peter van Alphen, Erik Huizer, Angelien Sanderman)

Value creation for clients is our priority, and our added value lies in the combination of innovative strength and in-depth knowledge. Our approach to innovation is integrated and practical. Our research involves more than the technologies themselves. Where necessary, we also focus on user-friendliness, financial aspects, and business processes. We support the implementation process by carrying out technical and market trials. We are also specialists in innovation strategy and policy, and our extensive ICT expertise is a valuable resource that can be used to address issues in the wider community.

Thorough knowledge of the latest advances in ICT and telecom is essential to what we do. Our 375 professional researchers are part of the national and international knowledge infrastructure through their work as professors and lecturers. Our knowledge base is continually updated through participation in national and international standardisation forums and knowledge-development programmes, and through co-operation with universities and 'hogescholen' (universities of professional education).
Practical skills are also important, and we therefore invest a great deal of time and energy in using and testing new technologies and concepts in our own laboratories and infrastructures.

Our market approach makes a distinction between companies for whom ICT is core business (see Telecommunications) and companies for whom information and communication technology is 'only' a resource (see ICT).