Most people expect that the emergency reporting control rooms have all the relevant information concerning a certain incident. However, this is not the case yet. Most ICT-systems, processes and organisations are not fully equipped for this. This is why TNO presents its vision on a new reporting process in the ‘Roadmap 2025’ for control rooms and police services. The roadmap describes the necessary steps to take in the future that lead to new ways of interaction between citizens and government in case of an accident or emergency incident. The roadmap has been presented to the Parliament and is known among its members.

The Ministry of Justice and Security and the national control room organization LMO asked TNO what they need to take into account when modernizing the emergency reporting process. Which new ways of reporting are there now or will be developed in the future? What are the new challenges and opportunities? How can these be integrated into a sustainable policy? To answer these questions, a team of TNO experts developed ‘Roadmap 2025’ for control rooms and the police. Based on predictions of future developments en research the roadmap describes which steps should be taken to enable new and innovative ways of emergency reporting.

By outlining four different future worlds, the roadmap explores which steps should be taken in the short and long term to make the new way of emergency reporting possible and to align with the experience and expectations of the citizens. To realize this, there is a need to experiment, innovate, connect and cooperate with citizens and industry.

The Roadmap 2025 is the result of a longstanding partnership with the Ministry of Justice and Security, the police and the LMO.

Get in touch with Arnout de Vries for more information about this new procedure

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Arnout de Vries MSc

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