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The research area of Telematics broadly covers applications processing information (‘matics’) on distance (‘tele’). My main research interest are Service Development, Management and Operations. That is, businesses, delivering innovative products/services face the challenge to set-up appropriate service management processes, systems and organization that meet demand for superior customer service, interworks in complex business eco-systems and deals with strong competition. My research covers the design of adequate service management. An important application is given by Billing and Revenue Management.
The current application domain of the chair is the design of reliable sustainable energy systems. In the transition to a sustainable energy system with the uptake to higher TRLs (Technology Readiness Levels) more and more focus will be needed for well thought Service Development. This is in line with the goal of TNO to accelerate the energy transition and head for an international leading position.
In the period 2017 -2019 main results
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