Operations and Human Factors
Our mission is to support the military that protects the interests of the Netherlands, even at the frontlines.
We work on innovative solutions that provide Defense with the best tools and methods. For individual soldiers and teams. In contact with each other and their systems. With progressive education and training, aimed at executing comprehensive operations under the most challenging circumstances.
With all our scientific knowledge, skills, and energy, we support Defense, so technological innovation becomes an integral part of military practice.
This way, our military personnel remains world-class in every domain: land, sea, air, space, and digital. On every scale, from heartbeat to headquarters.
Read how the Ministry of Defence, emergency services, and also companies use our knowledge on this subject.

Our vision on operations and human factors
TNO supports the Dutch armed forces with innovative analysis and evaluation methods, models, and the latest simulation technologies.
Contact us
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Jaap Middelburg
Functie:Director Operations & Human Factors-
Standplaats:Den Haag - Oude Waalsdorperweg
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Telefoon:+31 88 866 38 63
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Email:Email Jaap
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Anita Cremers
Functie:Researcher Human-Computer InteractionWe work on developing tools, methods, guidelines and rich case descriptions, to support designers and other professionals in developing their capacity for designing inclusively.
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Standplaats:Soesterberg
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Telefoon:+31 6 22 37 81 43
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Email:Email Anita
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LinkedIn:Anita on LinkedIn
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Eric Groen
Functie:Senior Scientist at TNO and Professor at Cranfield University on Supporting Pilot PerformanceMy research is aimed at supporting pilot performance in demanding situations which may, for example, lead to startle or surprise, spatial disorientation, and loss-of-control in-flight.
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Standplaats:Soesterberg
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Telefoon:+31 88 866 59 26
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Email:Email Eric
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LinkedIn:Eric on LinkedIn
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Hans van den Broek
Functie:Senior Research ScientistIn the research area of maritime automation, the focus is on the Human Factor challenges in developments such as autonomous sailing, smart shipping, bridge resource management and resilience.
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Standplaats:Soesterberg
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Telefoon:+31 88 866 58 93
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Email:Email Hans
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LinkedIn:Hans on LinkedIn
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Jan van Erp
Functie:Principle Scientist at TNO and Professor at University of Twente on Tangible User InteractionI believe that technology should support our performance, safety, well-being and our strive for happiness. Therefore, I work on Human-Technology Symbiosis.
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Standplaats:Soesterberg
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Telefoon:+31 88 866 59 82
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Email:Email Jan
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LinkedIn:Jan on LinkedIn
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Jasper van der Waa
Functie:Scientist Human-AI CollaborationFor humans and AI applications to function effectively and responsibly, they need to collaborate. My research revolves around shaping that human-AI collaboration.
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Standplaats:Soesterberg
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Telefoon:+31 6 11 53 98 95
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Email:Email Jasper
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LinkedIn:Jasper on LinkedIn
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Jelte Bos
Functie:Senior Scientist at TNO and Professor at Free University Amsterdam on Vestibular Motion and Orientation on Perception-
Standplaats:Soesterberg
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Telefoon:+31 88 866 59 25
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Email:Email Jelte
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LinkedIn:Jelte on LinkedIn
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José Kerstholt
Functie:Principal Scientist at TNO and Professor at University of Twente on Behavioral Decision MakingMy research area is human decision making in the context of safety. A main finding in this field is that human decision making skills are far from optimal. Most of our decisions are made intuitively, based on incomplete knowledge, and with limited reflection. Despite these insights however, decision makers themselves are generally quite confident about the accuracy of their decisions.
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Standplaats:Soesterberg
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Telefoon:+31 88 866 59 72
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Email:Email José
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LinkedIn:José on LinkedIn
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Josephine Sassen-van Meer
Functie:Senior Scientist IntegratorI am an expert in transdisciplinary work and systems thinking. Specifically, I am concerned with building bridges between the theoretical concept of systems thinking, and (unruly) practice. I do this from my specialization in "human thinking capacity under extreme circumstances". You can contact me for questions on the development of TNO's "system innovation methodology" and the experimental system tables we are currently running.
Translated with www.DeepL.com/Translator (free version)
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Standplaats:Soesterberg
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Telefoon:+31 88 866 58 34
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Email:Email Josephine
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LinkedIn:Josephine on LinkedIn
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Mark Neerincx
Functie:Principal Scientist at TNO and Professor at TU Delft on Human-AI CollaborationProgress in artificial intelligence (AI), robotics, conversational agents, connectivity and sensing technology increases the capabilities of physical and virtual agents to operate more and more autonomously, possibly as team members, companions or partners of humans. However, the information and decision-making processes of these agents differ from human’s processes fundamentally.
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Standplaats:Soesterberg
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Telefoon:+31 88 866 58 75
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Email:Email Mark
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LinkedIn:Mark on LinkedIn
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Peter Werkhoven
Functie:Chief Scientist at TNO and Professor at Utrecht University on Multimodal Interaction in Virtual EnvironmentsMy research and teaching activities are about human perception and interaction in computer simulated worlds, focusing on tactile and brain-computer interfaces for navigating simulated worlds; effect, stress and body ownership in augmented reality; and meaningful control of autonomous intelligent systems.
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Standplaats:Den Haag - New Babylon
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Telefoon:+31 88 866 82 26
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Email:Email Peter
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LinkedIn:Peter on LinkedIn
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