Human Behaviour & Collaboration

Thema:
Operations and human factors

In a world that is rapidly changing due to technology and new challenges, one factor remains decisive: the way people think, act and collaborate. The Human Behaviour & Collaboration department supports partners such as Defence, the police, municipalities and businesses in better understanding and leveraging human behaviour and cooperation, so they remain effective when it matters most.

HBC strengthens the human factor in security. We understand, anticipate and influence how individuals and groups behave. We connect citizens with security professionals, civilian with military, and science with practice.

Our expertise is brought together in four areas:

HBC focusareas

1. Vulnerability Analysis and Risk Assessment

“Connecting signals, preventing problems: the power of early intervention.”

Risks rarely announce themselves loudly. They emerge through small changes, in different places at the same time. A young person disengaging, concerning online interactions, or pressure in an employee’s private life. Viewed separately, these appear to be isolated facts; together, they form a pattern. That is where prevention begins.

We bring these dispersed signals together and make visible where vulnerability may escalate into greater risks, such as radicalisation, organised crime infiltration or insider threats. This enables professionals to act earlier, more carefully and more effectively, before issues escalate.

2. Cognitive and Social Influence

“Perception is decisive: stay resilient in crisis and conflict.”

Modern conflicts are fought not only on battlefields, but in hearts and minds. Our partners, including Defence, municipalities and the police, see daily how influence operates: adversaries undermining morale, extremists recruiting young people, and disinformation polarising society from national to local level.

We help organisations understand how influence works and how to protect people against it, or respond responsibly themselves. In doing so, professionals maintain control over behaviour and perception, particularly when information itself becomes a weapon.

3. Collaborating for Resilience

“Resilience is built together.”

Crises demonstrate that security cannot be delivered by a single organisation. Professionals, citizens and institutions must be able to connect across cultural and domain boundaries.

We support people and organisations in collaborating effectively, from local to national level and from civilian to military contexts. By strengthening trust, connection and the ability to act, robust partnerships emerge that continue to function when it matters most.

4. Better and Faster Decision-Making

“The right decision at the right time.”

Professionals must make decisions under high pressure, while information flows in from an ever-growing number of sources. Data and AI offer opportunities, but they also increase the risk of tunnel vision, blind spots and flawed assumptions.

We ensure that technology strengthens the professional rather than replaces them. Drawing on insights into human behaviour and decision-making, we design processes, tools and support systems that help professionals decide both faster and better. In this way, complex trade-offs become manageable and decision quality remains high, even in dynamic and uncertain situations.

Proactively detecting. Intelligently influencing. Acting effectively together. That is Human Behaviour & Collaboration. Where people make the difference.

Proactively detecting. Intelligently influencing. Acting effectively together. That is Human Behaviour & Collaboration. Where people make the difference.

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