Human Behaviour and Organisational Innovation

We develop and apply knowledge in the field of social innovation. On the one hand, the focus lies on interventions for behavioural change to accelerate the acceptance of 'new' behaviour by customers and citizens. On the other hand, we examine (online) ways of cooperating in coalitions. We research success and failure factors as well as the design of management and control in cross-organisational partnerships.

CORE - Control Organisation Research Environment

Human Behaviour & Organisational Innovation helps organisations to cooperate more effectively at user, organisation and chain levels. We focus on two aspects:

  • the development and optimisation of influence strategies for measures and decisions geared to the preferred behaviour of target groups. What interventions ensure the adoption of sustainable behaviour among consumers or independence among citizens? How do we maintain the upper hand over crowds in situations that threaten to get out of hand, also during foreign military missions?
  • the design and facilitation of cooperation processes between industry, government, citizens and consumers. From a scientific starting point we examine how cooperation and decision-making come about and how a networked partnership functions best. We use the possibilities for future internet technology, like social media, to involve people and boost adoption.

Human behaviour

We focus on influencing human behaviour using technology, with the realisation that:

  • behaviour tends to be unconscious and set in habits, making interventions (more) difficult.
  • behaviour is socially determined to a large extent – in addition to individual experiences, standards, motivators, etc. people are highly driven by their social context.

We study the influence of technology on behavioural change: online environments can release enormous social forces, as during the Arabian Spring. New platforms emerge to further shape social experiences and influence opinion. Armed with this knowledge we have a powerful tool for (or against!) behavioural change. Such tools include:

  • Customer Experience Model: explanation for retention, churn and customer behaviour
  • User Experience Framework: measurement and control by customer value and temptation
  • Behaviour models: behavioural interventions, using ICT possibilities

Organisational innovation

Societal challenges in areas like energy, mobility and security are so complex that government, industry, citizens and consumers have to cooperate in order to solve them. Our expertise is the facilitation of networked, cross-organisational partnerships that require a base for (online) cooperation, management & control. Like crisis management, network management of infrastructure such as waterways, roads and rail, trans-sectoral partnerships in providing a renewable energy supply. Recommendations are geared to the organisation of (online) cooperation through facilitating the base and structuring the process.
Examples of our methods are:

  • Integral approach to the New Way of Working: ICT, organisation, workplace and culture
  • Online co-creation: cooperating on a large scale, independent of time and place
  • Integrated Command Environment: decision-making, adaptive teams, interfaces and workload
Our work

Smarter Surveillance, man, machine, synergy

Nowadays the work of a surveillance officer is complex. It is expected of them to respond proactively to what happens around them in order to prevent incidents form happening instead of responding to... Read more
Our work

Service, security, or both service and security?

Surveillance measures in public places such as train stations, at large events or business premises are aimed at increasing security at those specific locations. More often however, people experience... Read more
Our work

FP7 Project IMPACT Europe

IMPACT Europe is a project funded by the European Union's Seventh Framework Programme aiming to fill the gap in knowledge and understanding of 'what works' in tackling violent radicalisation. Running... Read more

How can social media enhance public security?

21 October 2016
New European research has started on the emerging role of social media in enhancing public security. The research consortium in which TNO partners, MEDI@4SEC, will focus on the opportunities and challenges... Read more

‘Innovation Exchange’ inspires 100 humanitarians

14 December 2015
The ‘Innovation Exchange’ event held at TNO at 8 December 2015 received great interest from 100 innovators in the field of humanities and development. A diverse crowd from NGO’s, companies, knowledge... Read more

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