Human Behavior and Training
Complex environments, rapid changes, and new threats; that characterizes the world of organizations in the defense and security domain. To stay ahead as an organization in this world, effective collaboration, outsmarting opponents, technological innovations, training concepts, and organizational changes are needed.
But with a new technology or strategy alone, you're not there yet. Real changes are achieved beforehand and thus with people. Therefore, it is important to always consider the human component when developing and implementing innovations. How can we successfully bring different parties together? How can we positively influence the impact of a demanding work environment on people's psychological well-being? What do new tools and applications mean for those who have to work with them?
Skills, needs, and motivations of people are central to our challenges. And with that in mind, we design and investigate new solutions. This way, we optimally support security professionals in their execution of complex tasks and stay one step ahead of opponents.
The Human Behavior & Training expertise group has three areas of expertise:
1. Engineering Human Behavior (EHB)
The Engineering Human Behavior team optimizes the behavior of professionals operating in socially complex circumstances. We offer knowledge and support in understanding and measuring the behavior of groups of people, for example, with models focused on recognizing and influencing radicalization or intimidation processes. We also conduct research from a behavioral perspective on optimization opportunities to achieve or discourage certain outcomes (e.g. mental resilience, deception, rule compliance).
2. Collaborative Intelligence (CI)
The Collaborative Intelligence team supports defense and security organizations in optimizing collaboration and information sharing to improve decision-making in complex collaborations and operational effectiveness and efficiency. We assist in designing, implementing, and deploying new technologies, systems, and work processes that support and optimize information-driven collaboration: collecting and sharing information, converting this information into usable knowledge, and the impact of information-driven collaboration for the security professional.
3. Learning Innovations (LI)
The Learning Innovations team works on innovations in the learning and development of security professionals based on the outcomes of learning psychology and educational research. The use of new learning technology, such as learning analytics and immersive learning environments (VR/AR) and artificial intelligence, plays an important role. In relation to these technological developments, we build fundamental knowledge and insights regarding the psychological processes that underlie learning and human cognition (e.g. regarding the retention of training).
José KerstholtFunctie:Principal Scientist at TNO and Professor at University of Twente on Behavioral Decision Making
My research area is human decision making in the context of safety. A main finding in this field is that human decision making skills are far from optimal. Most of our decisions are made intuitively, based on incomplete knowledge, and with limited reflection. Despite these insights however, decision makers themselves are generally quite confident about the accuracy of their decisions.
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