Facilities Service Coordinator - The Hague

About this position

Our Facilities Services department contributes to creating safe, healthy, inspiring, and well-functioning facilities and workplaces. For our partners, for each other, for ourselves, and for TNO. Anytime and anywhere. At the heart of everything we do is the experience people have when they enter a TNO location or log in remotely.

Our ambition is to be a service organization that consistently scores 8+ on customer satisfaction. Every day and for everyone. We achieve this as one team, guided by our service promise, which is built around four core values:

• Accessible
• Engaged
• Clear
• Reliable

Through this service promise, we ensure that colleagues and guests feel welcome in a safe and well-maintained environment. We make sure they have the support and facilities they need to excel every day, both as professionals and as scientists. We believe this is one of the key conditions for TNO to develop groundbreaking innovations and create societal impact. As a Facilities Service Coordinator, you will play a crucial role in achieving that goal.

What will be your role?

As a Facilities Service Coordinator, you are the primary point of contact for all facilities services across multiple TNO locations. Currently, this includes two locations: our headquarters in The Hague and a site in Groningen, which can largely be coordinated remotely.

You ensure that facilities processes run smoothly and that customers are satisfied with the services provided. You do this, among other things, by conducting performance and progress meetings with service providers such as cleaning, catering, and reception suppliers. Any service deviations or new customer requirements are addressed in collaboration with the Contract Manager. Based on your understanding of customer needs at your sites, you contribute to the procurement and renewal of services and provide input for supplier management activities.

You coordinate day-to-day facilities operations, including handling customer inquiries, monitoring service delivery, managing budgets, and maintaining square meter allocation data for cost allocation purposes. You also play an important coordinating role in relocation and office move projects at your locations. In addition, you provide functional guidance to the facilities staff on site. You identify trends and opportunities for service improvement and report these to the Site Manager.

You are also responsible for site security. As the Local Security Officer, you develop security plans and procedures in consultation with the Security Policy Coordinator. You provide security awareness guidance, report incidents, take corrective action when required, and conduct security inspections and site audits.

You act as a trusted advisor to internal customers, such as Research Managers, supporting them in matters related to facilities services. You serve as the eyes and ears of the facilities service organization on site. You provide input to and participate in cross-functional projects, while ensuring alignment with other TNO locations regarding standards, policies, and processes. You take ownership of your locations and always act in the best interests of TNO.

The Team

As a Facilities Service Coordinator, you will be part of the Site organization supporting ICT, Strategy & Policy (ISP), Health & Work (H&W), and the Services Organization (SO).

The Site team is responsible for delivering facilities services, technical support, and local security at locations in The Hague, Groningen, and Leiden. You will work closely with colleagues in Technical Services, the Facilities Service Desk, Contract Management, ICT, Housing & Real Estate, and Security. In this role, you report directly to the Site Manager.

What we expect from you

• Bachelor’s degree level (HBO) working and thinking ability, preferably demonstrated through a relevant degree in Facilities Management or a related field.
• Solid knowledge of facilities management processes.
• Experience in a service-oriented role within a larger facilities management organization.
• Affinity with technical systems and facilities-related technologies.
• Strong command of both Dutch and English.
• Living in the Haaglanden region or willing to travel to our locations on a daily basis.
• Because you are responsible for multiple locations, it is essential that you can organize and manage your processes effectively and excel at collaboration and stakeholder relationship management.

Who are you?

You are a customer-focused professional who enjoys coordinating, organizing, and improving services. You are comfortable balancing operational activities with stakeholder management and know how to maintain oversight across multiple locations. You communicate effectively with both internal customers and external suppliers, take ownership of your responsibilities, and proactively identify opportunities for improvement.

Most importantly, you understand that excellent facilities services enable colleagues to perform at their best, and you are motivated to make a meaningful contribution every day.

What you'll get in return

Challenging and varied work with a real impact. And plenty of opportunities as, at TNO, you are in charge of shaping your career. We offer a gross monthly salary between € 3,500 and € 5,000 (based on your knowledge and experience), 8% holiday pay, a 13^th month bonus of 8.33% and a flex budget (5.58% + € 180). In addition, you will be given every opportunity to develop yourself.

TNO offers optional employee benefits, enabling you to tailor your benefits package to match your personal situation. You may also expect:

• An extremely professional, innovative working environment where colleagues are leading experts in their field.
• The opportunity to attend courses, workshops and conferences, and to receive training and coaching based on your needs.
• 33 days annual leave plus a flexible holiday that can be used on a cultural, religious, or otherwise important day of your choosing (on a full-time basis).
• An employer working towards a respectful, inclusive, and equitable work environment where every employee can flourish, with various initiatives such as Jong TNO, numerous expertise based guilds, Rainbow Community and Round Tables on diverse inclusion topics.
• We offer a comprehensive and flexible mobility plan that also includes full compensation for public transportation for commuting and business travel.
• Great social events with your team and other TNO colleagues. That’s how you will get to know a lot of people really quickly.
• Flexible working hours, the possibility to work parttime (32 or 36 hours) and the possibility of working from home.
• A good pension scheme.

Read more about tailoring your benefits package.

TNO as an employer

Our people are at the heart of TNO. Their curiosity, expertise and entrepreneurial mindset make it possible to deliver high-impact research and innovations that contribute to society’s sustainable wellbeing and prosperity. That is why we invest in an inspiring and inclusive working environment where colleagues can excel, have autonomy and continue to grow.

Your talent and ambition have every opportunity to flourish at TNO. You work with experts (both within and beyond TNO), have access to advanced technology and the freedom to explore, experiment and innovate. Our strength lies in independence, reliability and collaboration. We find each other in wonder and ingenuity. We are driven to push boundaries. By working with businesses and government, and by connecting different perspectives, we strengthen our innovative capability and create responsible, meaningful results.

At TNO, we believe this is our time to help society, government and business move forward faster. Together with driven colleagues, you turn knowledge into concrete innovations or ventures that truly make a difference by combining the power of science and entrepreneurship. And in doing so, you make your mark on our time.

The selection process

Please apply before the 4th of October, 2026. The selection process comprises two interview rounds. In a final meeting we will discuss the terms of employment and your tailored benefits package. We aim to finalize the entire process within four weeks.

The selection process may include an online assessment and a reference check.
A certificate of Conduct (VOG) is required before starting a new job at TNO.

As you will be working for clients in the domain of defence and security, a Certificate of No Objection issued by AIVD (the Dutch General Intelligence and Security Service) is mandatory. This means you will have to undergo a security screening. Read more about security screening.